FAQ & policies
Answers for custom ordering, sublimation, event stores, shipping, proofs, and returns.
How does a custom order work?
Send your idea, photos, text, or logo through the custom order form. We reply with a proof, quote, and estimated timeline. Once you approve and pay the invoice, we make the item in the order received.
What is sublimation?
A heat process that bonds your design into the surface — bright, durable, and dishwasher-friendly on most drinkware. It will not peel or crack like a sticker.
Do you do event and bulk orders?
Yes. We set up private QR-linked event stores so attendees can scan and order their own personalized items, and we handle bulk runs for booths and teams.
What image quality do you need?
The higher resolution the better — 1000px or more on the shortest side. We will tell you if a file is too small before pressing.
Shipping & turnaround?
All items are handmade. Orders are processed in the order received, and production times may vary based on order volume. Local pickup may be available when arranged with Craft Nut.
Returns?
Because items are personalized we cannot accept returns on custom work, but if we make a mistake we will fix or remake it.